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What is the hotel address?

Carr. Transpeninsular, Tourist Corridor, 23400 B.C.S., Mexico

Is there valet parking? If so, how does the valet parking work?

Valet parking is available, our bell team will receive the car in the Lobby

What parking options are available at the hotel?

Valet or self-parking is available at the hotel

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Parking service is only available for registered hotel guests.

Is there an airport nearby?

The nearest airport is San Jose del Cabo (SJD) airport which is a 30-minute drive from the resort.

How do I get to hotel from the nearest airport?

The resort offers private airport transfers through the concierge. Due to local laws, private transportation must be arranged three days in advance. Additionally, taxis are available at the airport.

What will it cost to hire a cab or town car from the airport to the hotel?

Cabs from the airport to the hotel range from $80 to $100 USD; from the hotel to airport from $50 to $70 USD.

Is there a major train/bus station nearby?

Bus stations are located at San Jose del Cabo and Cabo San Lucas downtown.

What’s the best way to get around the city?

Taxi or private transportation

Is there housekeeping service?

Housekeeping service is available for cleaning services from 9:00 pm to 3:00 pm and turn down services from 5:00 pm to 9:00 pm

What room options are available at the hotel?

The resort offers oceanfront and ocean view accommodations, guestrooms with one king or two queen beds, and suites with plunge pools, multiple bedrooms or connecting rooms. AltaMar rooms and suites offer premium amenities, views, and services.

What type of in-room technology can I expect?

Guestrooms are equipped with 47-inch HDTVs and alarm clocks with iPhone charging stations.

Can I have ice sent to my room?

Yes! Our in-room dining team can deliver ice to the rooms. Ice buckets are included in all rooms.

I love some of the items in my room, can I purchase them and take home with me?

Some items in our rooms can be found for sale in our boutique “La Tienda”

Are there smoking rooms? And can I smoke in public spaces?

Our hotel is smoke-free.

Do you have room service?

Room Service is available from 7:00 am to 12:00 pm

Do all of your rooms have private baths?

All of our rooms have private bathrooms with WC and shower. Select rooms include a soaking tub.

Are there minibars in the rooms?

All of our rooms have one minibar

Which room amenities are available at the hotel?

We have a pay per view, two daily bottled water, in-room safe

What are the normal check-in and check-out times?

Our check-in is available from 3:00 pm and Check out until 12:00 pm

How many rooms does the hotel have?

The hotel have 264 rooms total

What happens if I damage the guest room?

Some damages in the room caused by the guest could be charged at the end of the stay with the knowledge of the guest

What type of room can I book at the hotel?

We have different types of rooms such as the following: AltaMar Suites, AltaMar Rooms, Ocean Front Rooms, Suites, Rooms

Can you check in early?

Early check-in is available with an extra fee of $75 USD plus taxes

How late can we check in?

Check-ins will be accepted from 3:00 pm to 10:00 pm

What is required to check-in?

Our front desk team will ask at the check-in to fill a form, a picture ID and credit card

Can I store my luggage before or after I check out?

The luggage storage service is carried by our bellboy team

Will I be charged for an early departure?

Early departures will have an extra fee of one night

Can I have my clothes laundered and dry cleaned?

We have valet service at any time

How do I schedule a wake-up call?

Guest services services can schedule wake-up calls dialing the Ext. 0

If I am traveling on business, what types of services can you support me with?

For business travel we count with Internet connection and two computer stations with a printer

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Fitness Center is located on the second floor, where you can find indoor and outdoor movement studio, private classes and training sessions.

Where can I securely store my valuables?

Values can be stored at Front Desk or can be store in the safe of each room

Can I send a package to the hotel?

Guests are allowed to send packages with previous notice

Can I bring my pet to the hotel?

Small pets under 25 pounds are welcome to the resort for an extra fee

Can a third party pay for my reservation?

A third party can pay a reservation by wire transfer

Does the hotel accept traveler’s checks as payment?

Check payment is not available at the hotel

Does the hotel require any kind of deposit prior to checking-in?

One night deposit is required to make a reservation

What is the Nonrefundable reservations policy?

We cannot refund the reservation payments once charged

Will my credit card be charged when I make my reservation?

We will need a credit card only for a guarantee unless it is a prepaid reservation

What is your cancellation policy?

Cancellations are available 14 days prior arrival date to avoid any penalties

What type of credit cards are accepted at the hotel?

Visa, Mastercard and American Express credit cards are accepted in the hotel

Is breakfast included? What kind of breakfast is served at the hotel?

Buffet and Continental breakfast is included for AltaMar guests and bed and breakfast promotions

Do kids stay free?

Guest are allowed to come with two or three kids under 12 years per room

Does your hotel offer currency exchange?

Currency exchange is not available at the hotel

Are extra beds or rollaway beds available?

Rollaways are available for an extra fee and upon availability

Is there a limit to how long I can stay?

There is no limit to stay at the resort

What should I do and see during my stay?

Resort offer different services such as spa treatments, agave tastings, culinary events, kids, fitness, and aquatic activities or you can relax in one of our 4 ocean view pools

Which popular attractions are close to the hotel? How far is the hotel from each attraction?

The Resort is a 20 minute drive from San Jose del Cabo or Cabo San Lucas downtown where you can find local restaurants, visit art galleries or visit the marines

What are some of the property amenities at the hotel?

Several amenities can be found at the hotel such as restaurants, gift shops, a spa, a coffee shop, Kids Club, infinity, family and adults pools

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

The resort has a Sotol Agave Bar, Mio Sushi-Raw Bar restaurant, Leña Latin Grill restaurant, Vela Mediterranean cuisine restaurant and Talavera 7 Mexican regions restaurant

What are some popular restaurants close to the hotel?

Some of the most popular restaurants are located at San Jose del Cabo or Cabo San Lucas downtown

What are some popular venues close to the hotel?

The most popular venue near the hotel is the G20 Convention Center

Which languages are spoken by the staff at the hotel?

The staff hotel are fluent speakers of Spanish and English language

Does the hotel have a concierge?

Concierge team is available from 7:00 am to 11:00 pm

How do we contact the hotel for reservations?

To contact reservations team please call directly to 1-(624)-145-6500 or contact 1-(877)-354-1359

How do we contact the hotel for group sales?

Please email Norma.Howard@Hilton.com for group sales information

What activities are there to do at the hotel?

Aquatic, kids, and wellness activities are available at the hotel

Does the restaurant have a pool?

All of our restaurants are located near to our pools

Who owns the property?

Trinity Investments

How much does it cost to stay a night stay at the hotel?

From $420++ to $3500 USD++

What did the hotel used to be called?

Hilton Los Cabos

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