Your Arrival
All guests undergo a temperature screening before entering the resort.
Check-in is located in our open-air lobby.
Complimentary self-parking and valet parking are available.
Committed to your well-being.
We have implemented a wealth of measures to provide guests with the safest possible environment—and the peace of mind necessary to enjoy a worry-free escape. In addition to our industry-leading Hilton CleanStay program, resort guests have access to COVID-19 testing options through a third-party on-site medical professional. Arrangements can be made with our concierge team.
Hilton CleanStay
Developed in consultation with global and local health authorities (including the WHO and CDC), Hilton CleanStay delivers an industry-leading standard of cleanliness and disinfection. Key features include:
Door seals to indicate your room has not been accessed since cleaning.
Increased disinfection of high-touch areas.
Removal of excess in-room amenities to minimize contact.
Hand sanitizer stations and disinfectant wipes throughout the resort.
Check-in with appropriate distancing and plexiglass barriers.
Contact-free check-out.
Innovative disinfection technologies.
Learn MoreCovid-19 Testing
Effective December 6, 2021: All travellers entering the U.S. are required to provide a negative COVID-19 test result within 24 hours of arrival to the U.S. Guests will have daily access to a third party healthcare provider on property to perform the PCR or antigen test. Advance reservations are required by contacting the resort directly. Antigen rapid tests are available for $30 USD, with results expected the same day; PCR tests are $220 USD, with results in 24 hours.
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In Your Guest Room
All rooms are thoroughly cleaned and disinfected between guest stays; when you arrive, a Hilton CleanStay seal indicates that no one has accessed your room since it was cleaned. Guests also can tailor housekeeping services to their comfort level: If you do not wish to receive daily service, or if you would like to arrange delivery of additional amenities, simply call the front desk.
Team Safety
Our team members have received extensive training on our new procedures and protocols. In addition, they are required to perform self-screenings at home and undergo a contact-free temperature check at the staff entrance when arriving for work. During their shifts, team members are encouraged to wash hands/disinfect frequently, maintain physical distancing, and limit in-person interactions. Face masks are required for team members at all times while in public areas.
Resort Amenities
Poolside cabanas and the new Enclave Beach Club bungalows are available daily; they provide an enhanced experience along with additional privacy and distancing. For more information, please call +52 624 145 6589 .
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Fitness Center
Equipment in our fitness center has been arranged to accommodate appropriate distancing and maximum occupancy requirements. To access the fitness center, please reserve your preferred time between 6:30am and 2:30pm with our concierge. Outdoor fitness options also are available.
Dining
We have altered the seating plans in our restaurants and other dining outlets to accommodate physical distancing. Menus are displayed or available digitally via QR code, with single-use menus provided upon request. As part of the Hilton CleanStay program, restaurant facilities and all utensils, tables, and chairs are continuously disinfected.
In-room dining is available for contact-free delivery outside your room’s door or by a team member utilizing protective equipment and following established hygiene practices. We also offer biodegradable, disposable dishware and flatware upon request.
Medical Services
Hilton Los Cabos has medical care available for any needs that may arise. Please call 7777 in case of emergency.
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eforea spa
To provide a safe, soothing experience, we ask that all guests who wish to visit the spa follow these guidelines:
Complete the pre-screening process prior to receiving a spa confirmation.
Refrain from visiting the spa if you have a fever or a communicable illness on the day of your appointment.
Respect the spa’s posted sanitation and hygiene standards and processes.
Wash hands for a minimum of 20 seconds prior to beginning each treatment/service.
Share special sanitation or hygiene requests prior to your arrival at the spa.
Learn MoreMeetings & Events
To enhance the safety of meetings and events, we have introduced Hilton EventReady, which expands on the elevated sanitation standards of the Hilton CleanStay program and addresses every touchpoint of the meeting experience.
Learn MoreFace Coverings
Masks that extend over the nose and mouth are required in all public areas, except when seated at one of our restaurants or maintaining a 6-foot distance from others at the pool or beach.
Masks are required when walking the resort grounds.
Complimentary disposable masks are available at the front desk.
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